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iCRM ver 2.0
Customer Relationship Management (CRM) is a business philosophy
involving identifying, understanding and better providing for your
customers while building a relationship with each customer to improve
customer satisfaction and maximize profits. It's about understanding,
anticipating and responding to customers' needs.
To manage the relationship with the customer a business needs to
collect the right information about its customers and organize that
information for proper analysis and action. It needs to keep that
information up-to-date, make it accessible to employees, and provide the
know how for employees to convert that data into products better matched
to customers' needs.
But computers
and a good computer based CRM solution, can increase sales by as much as
40-50% - as some studies have shown.
View Screenshots of our i-CRM that was made initially for computer
vendors here:
iCRM ver 1.0 Screenshots
click
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